Compliments and Complaints

Compliments and Complaints

Wormald is committed to improving the services we offer our customers.

We encourage all forms of feedback to assist us in enhancing customer satisfaction and improving the quality of the products and services we provide.

How to contact us

Help us improve our service to you. If you would like to discuss any aspect of the service you have received, you can contact Wormald in the following ways.

Complaint Handling Process

At Wormald, we take your concerns seriously and we are committed to providing our customers with access to a clear and responsive complaints handling process.

When dealing with your concerns we follow the Australian Standard “AS10002- Guidelines for Complaints Handling in Organisations” to ensure we resolve your concerns in a consistent, systematic and responsive manner.

Complaint Resolution

Our aim is to resolve all complaints within ten (10) business days. Should the nature of your complaint require more than ten (10) days to resolve, you will be contacted by the assigned Customer Relations Representative who will keep you informed of the status and progress of your complaint.

Should you be dissatisfied with the outcome of your complaint, you are able to request your complaint be escalated to Tyco’s Compliance and Customer Advocate.

Tyco’s Compliance and Customer Advocate

Tony Caladine is Tyco’s Compliance and Customer Advocate. Tony provides independent reviews of complaints to help in achieving prompt, impartial solutions. His role is to help resolve customer complaints before external mediators, such as the Consumer Tribunals become involved.